Responsibilities

• Carry out operations, maintenance and troubleshooting of local IT services
• Planning, procurement and maintenance of IT hardware and software licenses, asset inventory management
• Upkeeping of office network environment, addressing of network issues as it happens
• Enforce IT security practices following organisation's IT security policies, and handle security incidents promptly
• Provide IT helpdesk services for all employees in the office premises, as well as remote support for those who are offsite
• Streamline operations of the IT department, document IT processes, and improving the office IT workflow
• Collaborate closely with project teams and corporate department, able to understand their needs and requirements in order to prepare them ahead of time
• Communicate closely with the HQ IT department, promptly surfacing issues or making requests, as well as performing any tasks required by them

Requirements

• 5+ years of experience in IT and network administration, in a company of 100+ employees
• Hands-on experience with administration of Microsoft and Office systems, as well as Linux servers
• Experience in administration of IT network infrastructure and networking devices
• Knowledge and practical experience in IT security and incidents management
• Experience in employee support (help desk, technical assistance)
• Familiar with PC hardware system knowledge and troubleshooting of hardware and software issues